Privacy Policy

Effective Date: December 12, 2024

At Ohloe, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase products from Ohloe. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information
When you make a purchase, create an account, or interact with our website, we may collect the following personal information:

  • Name
  • Email address
  • Shipping address
  • Phone number
  • Payment information (credit card or other payment methods)

1.2 Non-Personal Information
We may also collect non-personal information, such as:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited on our website
  • Time spent on the website
  • Referring website URLs

2. How We Use Your Information

2.1 Order Processing and Customer Service
We use the personal information you provide to process and fulfill your orders, communicate with you about your order status, and offer customer support.

2.2 Improvement of Services
We may use your information to improve our website, services, and product offerings, based on your preferences and feedback.

2.3 Marketing and Promotions
With your consent, we may send promotional emails or newsletters to inform you about special offers, new products, and updates from Ohloe. You can opt-out of these communications at any time by clicking the unsubscribe link in the emails or by contacting us directly.

2.4 Legal Compliance
We may use or disclose your information when required by law or to comply with legal obligations, such as responding to subpoenas or regulatory requests.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information, including encryption, secure servers, and access controls. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

4.1 Third-Party Service Providers
We may share your information with trusted third-party service providers to assist in performing services on our behalf, such as payment processing, order fulfillment, and email marketing. These third parties are only allowed to use your information to perform these services and are obligated not to disclose or use it for other purposes.

4.2 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal processes, such as subpoenas or court orders.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website, personalize content, and analyze website traffic. Cookies are small files that are stored on your device when you visit a website. You can control cookie settings through your browser, but disabling cookies may affect the functionality of certain features on our website.

6. Your Rights and Choices

6.1 Access and Correction
You have the right to access, update, or correct your personal information at any time by logging into your account or contacting us directly.

6.2 Opt-Out of Marketing Communications
If you no longer wish to receive marketing emails or promotional communications from us, you can unsubscribe by following the instructions in the emails or by contacting us directly.

6.3 Request Deletion
You have the right to request that we delete your personal information, subject to certain exceptions (such as compliance with legal obligations).

7. Third-Party Links

Our website may contain links to third-party websites that are not owned or controlled by Ohloe. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any external websites you visit.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete that information as soon as possible.

9. International Transfers

If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States, where our servers are located. By using our website, you consent to the transfer of your personal information to the United States.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." By continuing to use our services, you agree to the updated Privacy Policy.